FAQ

Answers to your questions

How can we help?

FAQ

General

Where are Doh’s cookies and cookie dough products made?

All our products are made by hand at our Doh HQ in Teddington, in small batches fresh to order.

Do you do custom orders? 

Yes absolutely! Whether you want to say 'Happy B-Day', 'Get Well Soon Babe' or 'Slay B***', we will make a custom cookie cake with whatever message you’re after.

Just contact us for info & rates.

Ingredients

What sugars/sweeteners do you use?

We only use non-refined sugars, mainly coconut sugar, and sometimes maple syrup. Occasionally we use Stevia.

Are your products gluten-free?

Yes! Everything is gluten-free. However, as some of our ingredients are sourced from facilities that handle gluten, we urge you to use your own discretion if you have a severe or life-threatening gluten allergy as we cannot guarantee absolutely no cross-contamination.

What are the allergens in your products?

While we don’t use any allergens in our products, we do source from facilities that may handle gluten, tree nuts, peanuts, soy, and dairy which means we cannot absolutely guarantee no cross-contamination. Please use your own discretion if you are concerned about any of these allergens.

Storage and Baking

How should I store the fresh-baked, ready-to-eat cookies?

Our cookies are super fresh because they’re made to order so ideally, eat them on the day you receive them. Beyond that, they’re best stored in an airtight container, or in their box, tightly cling-filmed (exposure to air is what makes them hard and dry). We suggest keeping them in the fridge, and warming in a preheated 180’ oven for 5 minutes when you want to eat them (make sure they’re fully warmed through) for best results. You can freeze them too, and warm in a 180’ oven for 10 minutes to eat.

How long can I store the cookie dough for?

At least a month in the fridge, or 12 months in the freezer. If freezing, make sure to defrost thoroughly (not in microwave) before baking, use within a month of defrosting, and do not refreeze once defrosted.

How do I bake the cookie dough?

So easy! Turn on the oven and put them in. Directions are on the box, as well as here

Shipping , Delivery & Pickup

Why don't you ship the fresh-baked cookies?

Quality is our number one priority, so because our cookies are completely preservative-free (no rubbish!), they’re very soft and gooey and are prone to getting crushed when shipped. BUT, we’re working hard on creating some solid delivery packaging that will protect them adequately and enable us to ship the cookies in the near future, and we’ll let you know as soon as that’s available. Sign up for our mailing list and keep an eye on Insta to stay updated.

What are my shipping and delivery options? 

We ship to the UK mainland (excluding Scottish Highlands), and currently offer shipping for our cookie dough only (see above for more info), with a third-party courier at a flat rate of £7.50. Boxes are delivered to your door carefully packaged, and with cooling Eco Gel packs in hotter months. Order by 12pm for delivery in 2 business days.
We offer delivery for our fresh-baked cookies in London and surrounding areas (within the M25).
You can also pick up your goodies from our HQ in Teddington, Mon-Fri between 10am and 4pm.

How quickly will I have my cookies after ordering them?

For shipped cookie dough, approximately 2 business days. When you check out you will be given delivery/collection date options, so you can choose what suits you.

For local delivery, goods are always delivered on a Friday, so make sure to get your order in before 1pm on Thursday. You will be notified of your delivery time window on the Friday morning.

Get in touch

Have questions about your order, or a general enquiry?